How do I reserve a camping experience?

You can make a reservation on our reservations page. Availability is limited, so we recommend booking early.

Are there guided activities available?

Yes, guided activities such as kayaking tours, snorkeling, and nature walks are available as add-ons.

Are refunds available if I need to cancel?

Camping experience cancellations made 7 days or more in advance will receive a full refund.

Are pets allowed?

We love pets! However, to ensure a safe and enjoyable experience for all guests, please check with us in advance for pet-friendly options.

How does the rental process work?

Renting camping equipment from Casuarina is easy! Browse our rental catalog and complete our booking form. We’ll deliver the equipment to you, and you can return it at one of our drop off locations.

What equipment do you have available for rent?

Check our product catalog for a full list of available items.

How long can i rent for?

Our standard rental periods are available in daily, weekly, and monthly. If you need the equipment for a longer duration, please contact us to arrange a custom rental period.

What are the rental costs?

Rental costs vary depending on the item and rental period. Visit our product catalog to view prices for each item. We also offer package deals for multiple items.

Do you require a security deposit?

Yes, we require a refundable security deposit for all rental equipment. The deposit amount will be held on your credit card and released once the equipment is returned in good condition...

How long can i rent for?

Our standard rental periods are available in daily, weekly, and monthly options. If you need the equipment for a longer duration, please contact us to arrange a custom rental period.

What happens if I damage equipment?

If the rented equipment is damaged, lost, or excessively dirty upon return, repair or replacement costs will be deducted from your security deposit.

What is the security deposit amount associated with rentals?

A $100 security deposit is required in addition to 20% of rental amount for rentals over $500.

How do I return the rental equipment?

Returning the equipment is simple. Pack the items securely in their original packaging and drop them off at the designated drop off location. Ensure returns are made by the end of your rental period to avoid late fees.

Can I extend my rental period?

Yes, you can extend your rental period if the equipment is available. Please contact us as soon as possible to arrange an extension and avoid late fees.

What if I need to cancel my rental?

If you need to cancel your rental, please contact us at least 48 hours before the scheduled shipment date for a full refund. Cancellations made less than 48 hours before the shipment date may incur a cancellation fee. Please refer to our cancellation policy for more information.

Still Have Questions?

If you have any other questions or need further assistance, please feel free to contact us. We’re here to help you have the best camping experience possible.